331 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how 331 collects, uses, stores, and protects the personal information of platform users in Malaysia. Please read this document carefully to understand your rights and the protections available to you.
Effective date: 1 January 2026
1. Information We Collect
When you register and use the 331 platform, we collect several categories of information to provide you with a secure, efficient, and personalised experience.
Account Information
During registration, we require your full name, email address, phone number, date of birth, and chosen username. This information is used to verify your identity and manage your account securely.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we retain transaction records including the payment method used, amount, and transaction time. We do not store your PIN or banking password — all transactions are processed through secure third-party payment systems such as DuitNow and FPX.
Device & Browser Information
We collect technical information such as device type, operating system, browser version, IP address, and screen resolution. This data helps us optimise the platform's display for your smartphone or tablet and detect any unusual activity.
Usage Data
In-platform activity records — including games played, bets placed, session duration, and pages visited — are collected to improve the user experience and provide better customer support.
2. How We Use Your Information
331 uses collected information solely for legitimate platform operations and to improve the user experience. We do not sell your personal information to any third party for marketing purposes.
Your information is used for the following purposes:
- Processing account registrations and verifying user identity.
- Processing deposits and withdrawals in Malaysian Ringgit (RM).
- Providing accurate and responsive customer support.
- Sending account-related notifications, transaction updates, and relevant platform promotions.
- To detect and prevent fraud, unauthorised use, and activities that violate our Terms & Conditions.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Improving platform features, design, and performance based on usage patterns.
3. Cookies & Tracking
The 331 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser when you access our website.
We use three main types of cookies:
- Essential Cookies — required for core platform functions such as login and session security. Cannot be disabled.
- Performance Cookies — collects anonymised usage data to help us understand how users interact with the platform.
- Functional Cookies — stores your preferences such as language and display settings for a more personalised experience.
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the 331 platform.
4. Data Storage & Security
331 takes data security seriously to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your browser and our servers is encrypted using the latest security protocols.
Account information and transaction records are stored on servers protected by strict access controls. Only authorised personnel with an operational need are permitted to access user data, and all such access is logged and regularly monitored.
Your personal information is retained for as long as your account remains active, or as long as necessary to fulfil our legal obligations. Once an account is closed at your request, personal data that is no longer needed will be deleted or anonymised within a reasonable timeframe, unless a longer retention period is required by law.
Third-Party Sharing
331 does not sell or rent your personal information to third parties. We only share the necessary data with trusted payment service providers (such as banks and DuitNow/FPX systems) to process your transactions, and with relevant authorities when required by Malaysian law.
5. User Rights & How to Contact Us
As a 331 platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or incomplete, you may request a correction through your account settings or by contacting our support team.
You may request the deletion of your account and personal data, subject to applicable legal requirements.
To exercise any of the above rights, or if you have any questions regarding this Privacy Policy, contact our team at [email protected]. We will respond within a reasonable timeframe. You may also refer to FAQ for general guidance on account and privacy matters.
Changes to Privacy Policy
331 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to active users via email or in-platform notification. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Your Privacy, Our Priority
If you have further questions about how 331 handles your data, or would like to learn more about our platform, we're here to help.