331 Responsible Gaming — Play Smart, Live Balanced
At 331, we believe online entertainment should remain a fun and controlled activity. This page provides guides, tools, and important information to help you or someone you care about play in a healthy and responsible way.
The safety and well-being of our users is 331's top priority, always.
331's Commitment to Responsible Gaming
331 is committed to providing a gaming environment that is safe, transparent, and supportive of user well-being. We believe every user deserves to enjoy online entertainment without it affecting their personal life, finances, or relationships.
We actively provide self-control tools, useful information, and support channels to ensure that gaming on the 331 platform stays within healthy boundaries. Gaming should be a way to unwind — not a source of stress or financial hardship.
We encourage all users to understand the risks associated with online gambling and to make proactive use of the control tools we provide — before issues arise, not after.
Recognise the Signs of At-Risk Behaviour
Gaming becomes a problem when it starts controlling your decisions and emotions, rather than the other way around. Watch for these signs in yourself or those around you:
- Borrowing money to play.
- Skipping bills or daily necessities to make deposits.
- Chasing losses with bigger bets.
- Hiding gaming activity from family.
- Feeling anxious or irritable when not playing.
- Neglecting work, family, or study responsibilities.
- Repeatedly playing longer than planned.
- Unable to stop even when you intend to.
- Playing to escape problems or stress.
- Thinking about gaming constantly.
- Believing that a big win is just around the corner.
- Feeling like gaming is the only thing that makes you happy.
If you recognise two or more of the signs above in yourself, we encourage you to take self-control measures or seek professional help right away.
Tips for Setting Time & Budget Limits
The best way to enjoy online gaming in a healthy way is to set clear limits before you start. Here are some practical guidelines we recommend to all 331 users:
Budget Limit
- Decide on a MYR (RM) amount you're comfortable losing before you start playing — treat it as entertainment costs, not an investment.
- Never use emergency savings, rent money, utility bills, or your family's basic necessities to fund your gaming.
- Once you hit your budget limit, stop playing for the day — no exceptions.
Time Limit
- Set a fixed time limit for each gaming session — for example, one hour only.
- Use your phone's timer or an alarm as a reminder to stop.
- Take active breaks between sessions — rest, eat, exercise, or interact with the people around you.
- Avoid playing late at night or when you're tired, as your ability to assess risk will be impaired.
Self-Control Tools on the 331 Platform
331 provides a range of tools that users can activate themselves to help manage their gaming activity more responsibly. You can access these settings through your account page after logging in.
Set daily, weekly, or monthly deposit limits in MYR (RM). Once a limit is in place, our system will automatically block any deposits that exceed that amount.
Choose a break period ranging from 24 hours to several weeks. During this time, you won't be able to log in or make any transactions on your 331 account.
If you feel you need an extended break, you may request self-exclusion through our customer support at [email protected] to temporarily or permanently close access to your account.
To activate any of the self-control tools above or to get further assistance, contact 331's support team at [email protected]. We'll process your request promptly.
Minor Protection
331 strictly prohibits use by anyone under the age of 18. We take the protection of children and young people very seriously.
All users who register are required to confirm that they are 18 years of age or older. 331 reserves the right to request age verification documents at any time, and accounts suspected of belonging to underage individuals will be suspended immediately pending investigation.
For parents and guardians, we recommend the following steps to protect children from accessing online gambling platforms:
- Install parental control software on all devices used at home.
- Never share your password or account login details with anyone, including family members.
- Log out of your 331 account after every session, especially on shared devices.
- Have open conversations with your children about the risks of online gambling from an early age.
If you suspect that a child has accessed a 331 account, please contact us immediately at [email protected] and we will take prompt action.
Maintain Life Balance & Seek Professional Help
Gaming is a form of entertainment — it should complement your life, not replace it. 331 encourages all users to maintain a healthy balance between gaming and other aspects of life, such as work, family, health, and social relationships.
Keep these core principles in mind every time you play:
- Play for fun — not to escape stress or solve financial problems.
- Accept losses with a calm mindset — losses are part of the game. Never chase your losses.
- Spend quality time with family and friends, free from online gaming distractions.
- Look after your physical and mental health — adequate rest, good nutrition, and physical activity help keep your judgement sharp.
If you or someone you know needs support related to a gambling problem, we encourage you to seek professional help. In Malaysia, there are counselling specialists and mental health support services that can help. Speaking with a family doctor or counsellor, or calling a government mental health helpline, is a brave and important step.
You can also reach the 331 team at [email protected] for self-control guidance or to request a temporary account suspension. We're here to help, not to judge.